Senior ERP Analyst - Dynamics 365 & Power Platform

ERP Senior Specialist Advisor

"Role
Implement features and fixes in the Customer Service module under guidance, following established patterns and ALM processes; steadily grow autonomy across Power Platform, plugins, and Omnichannel.

Responsibilities

Configure Dataverse tables, forms, views, and business rules; build model-driven app components.

Write JavaScript/TypeScript form scripts and Power Automate flows; assist with plugins (.NET/C#) and PCF controls.

Contribute to Customer Service features (Cases, Queues, Routing, SLAs/Entitlements, Knowledge, Activities, Customer Service Workspace); assist on Omnichannel (chat/voice) setup.

Support integrations (Logic Apps/Functions, Service Bus) and CIF basics for CTI under supervision.

Follow ALM/CI-CD steps for solution movement and config migration; add telemetry, tests, and documentation; fix routine defects.

Requirements

1–5 years (or internships/projects) on Dynamics 365/Power Platform; good grasp of Customer Service concepts.

Practical experience with Dataverse customizations, Power Apps, Power Automate, and JavaScript/TS; basic .NET/C# exposure for plugins.

Familiarity with Omnichannel setup, environment management, and CI/CD basics (Azure DevOps/GitHub).

Strong learning mindset, collaboration, and attention to quality and documentation."

Experience Level

Senior Level