End User Computing Support Engineer

End User Computing

- Provide L2 support for enterprise End User Computing (EUC) environments - Manage and support Active Directory including user administration, group policies, access management, and directory services - Administer and support Citrix environments for virtual application and desktop delivery - Manage endpoint devices through Microsoft Intune for device enrollment, compliance, configuration, and application deployment - Support SCCM for software distribution, patch management, imaging, and device administration - Troubleshoot issues related to user access, endpoint configuration, application delivery, device policies, and system performance - Handle incident management, service requests, root cause analysis, and problem resolution within defined SLAs - Ensure endpoint security, compliance, and policy adherence across managed devices - Support OS deployment, patching, upgrades, and routine maintenance activities - Collaborate with infrastructure, security, networking, and service desk teams for issue resolution and operational support - Maintain SOPs, knowledge base articles, and environment documentation