Customer Success Specialist

Customer Success

• Supports end to end customer success across IT consulting and implementation in software engineering automation. • Works with consultants and delivery teams to ensure customer requirements are clearly understood, consulting outcomes are actionable, and implementations using tools, platforms, • Generative AI, and Agentic AI progress as planned. • Tracks adoption and outcomes, flags risks to value realization, and helps capture success stories and lessons learned for wider organizational reuse and impact.