Customer Service Manager

Customer Service Manager_O-WBG OPERATIONS (OPS)-Customer Service Desk

- Responsible for managing the customer service desk operations ensuring smooth and efficient handling of customer queries. - Oversee a team to maintain high standards of customer support and service delivery. - Coordinate with various internal departments to resolve customer issues effectively. - Monitor performance metrics and implement improvements to enhance customer satisfaction. - Handle escalations and ensure timely resolution of complex customer concerns. - Maintain documentation and reporting related to customer service activities. - Ensure compliance with company policies and customer service protocols. - Facilitate training and development initiatives for the customer service team. - Drive initiatives to improve operational efficiency and customer experience. - Collaborate with stakeholders to align customer service goals with organizational objectives.