Desktop Support Consultant

Experience

3-5 Years

Job Description

Roles and Responsibilities:

• Design deployments: Architect software delivery and patch management strategies.
• Co-management setup: Configure workloads between SCCM and Microsoft Intune.
• Asset optimization: Analyze Lansweeper data to identify unauthorized software.
• Image creation: Build and maintain Windows Autopilot and OS deployment (OSD) images.
• Escalation point: Serve as Tier 3 support for complex endpoint infrastructure issues.

Qualifications and Education Requirements:

• Degree: Bachelor’s degree
• 4+ years infrastructure experience.
• Certification: Microsoft Certified: Enterprise Administrator Expert or equivalent.
• Frameworks: ITIL v4 certification or deep operational knowledge.
• Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply

Certifications:

• Cloud Security: Experience with Microsoft Defender for Endpoint.
• Multi-Platform: Managing diverse fleets including Windows, macOS, iOS, and Android.

Behavioral Attributes:

• Collaborative: Works effectively across network, security, and desktop teams.
• Detail-Oriented: Focuses on documentation and standardized deployment processes.
• Resilient: Calm and structured during critical deployment failures.

Required Technical/ Functional Competencies

Primary Skills:

• Unified Endpoint Management: Advanced SCCM infrastructure and Intune co-management engineering.
• Cloud Services: Cloud Management Gateway (CMG) and Tenant Attach configuration.
• Automation: Proficient PowerShell scripting for deployment and remediation.
• Asset Governance: Advanced Lansweeper deployment, scanning optimization, and custom reporting.
• Fluent in English, in both oral and written communication
• Willingness to do 24x7 Rotational Shift, ability to working from office is preferred, location will be city with Yash Office.

Desirable Skills:

• Security Compliance: Vulnerability remediation and BitLocker management via Intune.
• Server Admin: Windows Server administration and IIS management.

Required Behavioral Competencies

Accountability:

• Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.

Agility:

• Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.

Collaboration:

• Participates in team activities and reaches out to others in team to achieve common goals.

Customer Focus:

• Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.

Communication:

• Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.

 Drives Results:

• Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.

Certifications