Business Associate - HR Compliance Operations

Business Associate

Business Unit: Capability Hubs – US HR Operations

Location: Gurugram / Bangalore

Role Title: BA– HR Operations (Compliance)

Reporting To: Assistant Manager / Manager

Work Timings: US Shift - 4pm to 1:30Am

Key Responsibilities

1. HR Compliance Operations

• Execute daily and weekly HR compliance processes in adherence to organizational and regulatory guidelines
• Monitor employee lifecycle compliance, including resignation and termination documentation completeness
• Ensure adherence to SLAs, quality standards, and internal compliance controls
  
  2. Resignation & Termination Documentation Compliance
• • Review weekly reports identifying employees with missing resignation/termination documentation 
  • Validate employee records via systems such as ServiceNow and CORE for submission of resignation/retirement form
  • Coordinate with stakeholders (HR, pillar leads, document management team) to obtain missing documents
  • Initiate and track document uploads into personnel files (OpenText/OPF) via intake forms [SOP 
  • Prepare and maintain “Note to File” documentation where required, ensuring accuracy and completeness of employee details
  • Handle different termination scenarios (voluntary, involuntary, RIF, legal/OGC cases) with proper documentation protocols 

  3. Document Management & Audit Support

  • Maintain accurate HR records and ensure all required documentation is audit-ready
  • Support internal and external audits by providing compliant and traceable documentation
  • Create, update, and maintain SOP documentation where required
  • Ensure document coding, naming conventions, and storage standards are followed

  4. Labor Law Compliance & Poster Management

  • Research and identify updates in federal, state, and local employment law posters using tools 
  • Update, maintain, and archive compliance posters across shared drives and SharePoint repositories
  • Manage poster lifecycle including updates, replacements, and archival tracking
  • Maintain poster logs and trackers ensuring regulatory compliance documentation is current
  • Coordinate with offices for poster deployment (electronic and hard copy) and track confirmations
  • Create and manage CORE tickets for compliance actions
    
    

  • 5. Stakeholder Management

    • Act as a point of contact for HR partners, onshore teams, and cross-functional stakeholders
    • Communicate effectively to resolve compliance queries and escalations
    • Coordinate with document management teams, legal teams, and HR stakeholders

    6. Reporting & Data Management

    • Generate and analyze compliance reports and dashboards
    • Ensure data accuracy across systems (ServiceNow, CORE, HRIS tools)
    • Identify discrepancies and proactively resolve data issues

    7. Continuous Improvement

    • Identify process gaps and recommend improvements in compliance workflows
    • Support automation and efficiency initiatives within HR operations
    • Contribute to SOP creation and process standardization

    Mandatory Technical & Functional Skills

    • Strong proficiency in MS Excel, Word, Outlook
    • Experience working with HR systems and document management tools
    • Knowledge of HR compliance processes and documentation controls
    • Ability to follow SOP-driven processes and ensure adherence to policies
    • Strong data management and reporting skills

    Preferred Skills

    • Experience in HR operations / compliance / shared services
    • Exposure to international (US) HR processes
    • Experience in documentation audits or governance processes
    • Familiarity with tools such as ServiceNow, SharePoint, or document repositories

    Behavioral Competencies

    • High attention to detail and accuracy
    • Strong analytical and problem-solving skills
    • Structured and process-driven mindset
    • Effective communication and stakeholder management
    • Ownership, accountability, and ability to work under deadlines
    • Continuous improvement mindset

Bachelor’s degree (BA / B.Com / BBA or equivalent)

Work Experience

• 1–2 years of relevant experience in HR operations, compliance, or shared services

Experience Level

Mid Level