ServiceNow Business Analyst - HR Service Delivery & Employee Workflows

Kpmg India Services Llp

Bengaluru/Bangalore

Not disclosed

Work from Office

Full Time

Min. 3 years

Job Details

Job Description

Business Associate

We are seeking a detail-oriented and technically proficient individual to join our team as ServiceNow Business Analyst to play a pivotal role in our large-scale ServiceNow implementation projects, with a focus on the HRSD & Employee Workflows suite. As a BPC, you will act as a strategic advisor, bridging the gap between business objectives and technical solutions to drive maximum value from the ServiceNow platform.

Strategic Process Consulting:

  • Partner with HR leaders, process owners, and stakeholders to develop and refine business processes, pinpointing inefficiencies and opportunities for improvement.
    • Analyze and redesign business processes to ensure they align with strategic objectives and are optimized for the ServiceNow platform.
    • Champion configuration over customization, thoroughly reviewing and documenting any non-standard approaches.

Requirements & Backlog Management:

  • Translate business needs and process improvements into clear and actionable epics, user stories, and acceptance criteria.
  • Create, maintain, and prioritize the product backlog based on business value and ROI, ensuring it is visible, transparent, and clear to all stakeholders.

Solution Delivery & Quality Assurance:

Collaborate with technical teams to ensure proposed solutions are both impactful and strategically aligned with business goals.

3+ years of hands-on experience with the ServiceNow platform.

Bachelor's degree in a relevant field or equivalent work experience

Experience Level

Mid Level

Job role

Work location

Bangalore, Karnataka, India

Department

Project & Program Management

Role / Category

Other Program / Project Management

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 3 years

About company

Name

Kpmg India Services Llp

Job posted by Kpmg India Services Llp

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