Associate Consultant - Digital Gateway Support
Kpmg India Services Llp
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Associate Consultant - Digital Gateway Support
Kpmg India Services Llp
Bengaluru/Bangalore
Not disclosed
Work from Office
Full Time
Min. 1 year
Job Details
Job Description
Associate Consultant - Digital Gateway Canada
·Handle multiple user requests or incidents efficiently, ensuring each is resolved within the agreed Service Level Agreement (SLA).
·Monitor ticket queues and prioritize based on urgency and impact.
·Follow standard operating procedures (SOPs) for resolution.
·Escalate issues when necessary to Level 2/3 teams.
·•Responsibility: Provide round-the-clock support to users of KPMG Global applications, ensuring availability and responsiveness.
·Respond to user queries via email, chat, or ticketing systems.
·Perform initial diagnosis and provide solutions or workarounds.
·Maintain shift handover logs and ensure continuity.
·Collaborate with infrastructure, application, and business teams.
·Track progress of escalated issues and ensure closure.
·Document resolutions and share knowledge across teams
- Understanding of Excel, word and powerpoint
·Willing to work hard, enthusiastic and self-motivated.
·Strong analytical and advisory skills.
·Good communication and interpersonal skills.
·Able to work in fast moving and demanding environment.
·Strong commitment, multi-tasking and team player.
·Excellent oral and written communication skills in English (including strong presentation skills).
·Excellent project management, analytical, interpersonal, oral and written communication skills.
·Strong leadership and training skills.
·Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude.
·Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines
·Dedicated to superior client service
·Strong organizational skill and attention to detail.
·Ability to thrive in a dynamic team environment
Educational qualifications
·Minimum Degree from reputable universities with excellent academic result, majoring in Accounting or Finance
•
Work experience
•Minimum 1 to 33years of professional experience, preferably in a Big 4 consulting firm.
Experience Level
Mid LevelJob role
Work location
Bangalore, Karnataka, India
Department
Consulting
Role / Category
Other Consulting
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
About company
Name
Kpmg India Services Llp
Job posted by Kpmg India Services Llp
Apply on company website