Network Manager

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate smoothly. You will be responsible for accurately diagnosing client issues and leveraging your extensive product knowledge to design effective resolutions, ensuring a high level of service quality throughout your interactions.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of best practices for system support.
- Provide training and guidance to junior team members to enhance their skills.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Enterprise Network Operations.
- Good To Have Skills: Experience with network monitoring tools and protocols.
- Strong understanding of network troubleshooting techniques.
- Familiarity with incident management systems and ticketing tools.
- Ability to analyze network performance metrics and implement improvements.

Additional Information:
- The candidate should have minimum 2 years of experience in Enterprise Network Operations.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.