Infrastructure Technical Support Specialist

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Ansible on Microsoft Azure
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, you will engage in a dynamic work environment where you provide essential technical support for infrastructure, systems, and applications. Your typical day involves diagnosing issues, delivering resolutions, and ensuring service stability across various platforms. You will interact with users and clients, both remotely and onsite, to maintain high-quality support and operational efficiency, adhering to established processes and operating models.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the documentation of technical processes and procedures to enhance team knowledge.
- Collaborate with cross-functional teams to ensure seamless integration of infrastructure and applications.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Ansible on Microsoft Azure.
- Strong understanding of cloud infrastructure management and automation.
- Experience with scripting languages such as Python or PowerShell.
- Familiarity with configuration management tools and practices.
- Knowledge of networking concepts and protocols.

Additional Information:
- The candidate should have minimum 3 years of experience in Ansible on Microsoft Azure.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.