US Healthcare Voice Executive
Hird Services
US Healthcare Voice Executive
Hird Services
Bengaluru/Bangalore
₹35,000 - ₹49,000 monthly*
Fixed
₹35000 - ₹47000
Average Incentives*
₹2,000
Earning Potential
₹49,000
You can earn more incentive if you perform well
Work from Office
Full Time
Night Shift
Min. 2 years
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Fast HR reply
111 applicants
Benefits include: PF, Laptop, Health Insurance, ESI (ESIC), 5 working days, Two-way cab
Job Description
- Professionally manage inbound and outbound international customer calls.
- Ensure compliance with company policies and procedures during all customer interactions.
- Execute assigned tasks in line with the latest work instructions and process updates.
- Troubleshoot and resolve customer issues effectively and within defined SLAs.
- Consistently achieve daily productivity and quality targets.
- Accurately document all customer interactions in the designated systems.
- Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc.
- Maintain adherence to data integrity guidelines and information security policies.
- Required Skills & ExperienceMinimum 2+ years of experience in an international call center/customer support role.
- Strong verbal and written communication skills with a neutral accent.
- Excellent active listening and problem-solving abilities.
- Good typing speed and proficiency in MS Office tools.
- Ability to handle high-pressure situations with professionalism.
Job role
Work location
Bengaluru, Karnataka, India
Department
Customer Support
Role / Category
Customer Support - International Voice Process
Employment type
Full Time
Shift
Night Shift
Job requirements
Experience
Min. 2 years
Education
Graduate
Skills
Customer service, International calling, Inbound calling, Blended process, Customer acquisition, US Healthcare terminology, International BPO, Voice Process
English level
Good (Intermediate / Advanced) English
Age limit
18 - 35 years
Gender
Any gender
About company
Name
Hird Services
Address
Bengaluru, Karnataka, India
Job posted by Hird Services
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