Telesales Executive

The Telesales Executive is responsible for generating sales and revenue by contacting potential and existing customers over the phone, understanding their requirements, promoting products/services, and converting leads into customers. The role requires strong communication, persuasion, negotiation, and customer relationship management skills.

• Key ResponsibilitiesMake outbound calls to prospective customers from provided leads and databases.
• Explain company products and services to customers.
• Identify customer needs and recommend suitable solutions.
• Generate qualified leads and convert them into sales opportunities.
• Achieve daily, weekly, and monthly sales targets.
• Follow up with potential customers and maintain regular communication.
• Handle customer inquiries and objections professionally.
• Maintain accurate records of customer interactions in CRM systems.
• Coordinate with internal teams to ensure smooth customer onboarding.
• Build and maintain long-term customer relationships.
• Update customer information and sales activities in the CRM database.
• Prepare daily sales reports and performance updates.
• Required QualificationsBachelor's degree in Business Administration, Marketing, Commerce, or related field.
• 1–5 years of experience in telesales, telemarketing, inside sales, or customer service.
• Freshers with excellent communication skills may also be considered.
• Proficiency in MS Office and CRM tools.
• Required SkillsExcellent verbal communication and interpersonal skills.
• Strong sales and negotiation abilities.
• Customer-focused approach.
• Active listening skills.
• Ability to handle objections and close sales.
• Time management and multitasking skills.
• Basic computer proficiency.
• Positive attitude and self-motivation.
• Key Performance Indicators (KPIs)Number of outbound calls made per day.
• Leads generated.
• Conversion rate.
• Revenue generated.
• Customer acquisition rate.
• Follow-up effectiveness.
• Customer satisfaction score.
• Monthly sales target achievement percentage.