Telesales Executive

We are hiring for the position of Tele Collections Executive

Work Location: Bangalore (Bommanahalli)

Key Responsibilities:

• Handle inbound and outbound collection calls for overdue Personal Loan and Business Loan accounts
• Follow up with customers for pending EMI payments and ensure timely collections
• Negotiate repayment plans and resolve payment-related concerns professionally
• Maintain accurate customer interaction records and payment commitments in CRM systems
• Coordinate with field collection teams and backend operations for account resolution
• Ensure compliance with collection processes, company policies, and quality standards
• Address customer queries, escalations, and disputes with empathy and professionalism
• Achieve daily, weekly, and monthly collection targets

Eligibility Criteria:

• 6 months to 2 years of experience in Tele Collections, Collections, or Customer Service roles within the NBFC/BFSI industry
• Excellent communication and convincing skills in English and Hindi
• Regional language proficiency will be an added advantage
• Strong negotiation and problem-solving abilities
• Basic knowledge of CRM tools and MS Office
• Graduate in any discipline
• Age Limit: Below 30 years