Telecollection Executive - DRA Mandatory

Role & Responsibilities

• Manage large amounts of outbound calls in a timely manner

• Follow communication scripts when handling different topics

• Identify customer’s needs, clarify information, research every issue, and provide solutions and/or alternatives.

• Seize opportunities to upsell products when they arise

• Build sustainable relationships and engage customers by taking the extra mile

• Keep records of all conversations in our call center database in a comprehensible way

• Frequently up skill trainings/refreshers for improvement in performance.

• Meet personal/team qualitative and quantitative targets

• Target based calling with major focus on conversion