Telecaller

Key Responsibilities:

1) Assist customers with online loan applications, including registration, documentation, and submission

2) Handle inbound and outbound calls, emails, and chat support related to loan products

3) Explain loan products, eligibility criteria, interest rates, and repayment terms clearly

4) Verify customer information and ensure accurate data entry in internal systems

5) Support customers in uploading and validating digital documents (KYC, income proof, etc.)

6) Track application status and proactively update customers on progress

7) Resolve customer issues and escalate complex cases to relevant teams