Team Leader

Job Description –

Team Leader (BPO)

Company:

Vizza Insurance Pvt Ltd

Job Title:

Team Leader – BPO

Job Summary We are looking for a motivated and responsible Team Leader to lead our telecalling team. The Team Leader will guide, support, and motivate team members to achieve daily and monthly targets while ensuring excellent customer service.

• Key Responsibilities Lead and manage a team of telecallers.
• Monitor daily calling activities and team performance.
• Help team members achieve sales and productivity targets.
• Train and coach new and existing employees.
• Conduct team meetings and provide regular feedback.
• Ensure quality of customer interactions and maintain service standards.
• Prepare daily and monthly performance reports.
• Coordinate with management to improve team performance.
• Resolve customer and team issues in a timely manner.
• Encourage teamwork and maintain a positive work environment.
• Eligibility Minimum Qualification: 2nd PUC or Any Degree.
• Freshers with strong leadership skills or experienced candidates can apply.
• Good communication skills in Kannada and English (Hindi is an added advantage).
• Basic computer knowledge and MS Office skills.
• Skills Required Leadership and team management.
• Good communication and interpersonal skills.
• Problem-solving and decision-making abilities.
• Target-oriented and self-motivated.
• Ability to train and motivate a team.
• Time management and organizational skills.
• Salary & Benefits Attractive fixed salary.
• Performance-based incentives.
• Career growth opportunities.
• Training and development programs.
• Friendly and supportive work environment.

Work Location: Vizza Insurance Pvt Ltd , Banashankari 3rd stage