Store Manager

We are looking for an experienced and customer-focused Store Manager to lead daily retail operations at The Organic World. The ideal candidate will ensure excellent store performance, uphold brand values around organic and sustainable living, and deliver a superior customer experience while driving sales and team productivity.

• Key ResponsibilitiesStore OperationsOversee end-to-end store operations including opening/closing, merchandising, and inventory control
• Ensure store hygiene, visual merchandising, and adherence to organic product guidelines
• Maintain compliance with company policies, health, and safety standards
• Sales & Business PerformanceDrive store sales to achieve weekly, monthly, and annual targets
• Analyze sales reports and implement strategies to improve performance
• Monitor shrinkage, wastage (especially perishables), and optimize stock levels
• Inventory & Supply ChainManage stock ordering, replenishment, and supplier coordination
• Ensure freshness and quality of organic products
• Reduce stock loss through proper handling and tracking
• Team ManagementLead, train, and supervise store staff
• Conduct performance reviews and mentor team members
• Ensure proper staff scheduling and manpower utilization
• Customer ExperienceDeliver exceptional customer service and resolve customer complaints effectively
• Educate customers about organic products and promote a healthy lifestyle
• Build customer loyalty and ensure repeat business
• Compliance & ReportingMaintain daily sales, inventory, and financial reports
• Ensure all statutory and company compliance requirements are met
• Coordinate with regional managers for audits and improvements
• Required Skills & QualificationsBachelor’s degree in Business, Retail Management, or related field
• Minimum 5 years of experience in retail, preferably in FMCG, organic, or supermarket chains
• Strong leadership and team management skills
• Good understanding of inventory management and retail KPIs
• Excellent communication and customer handling skills