Senior Telesales Associate

Company: Outstaytion

Position: Inside Sales Specialist

Department: Sales & Membership

Location: Bengaluru

Employment Type: Full-Time

Working Hours: 9:30 AM – 6:30 PM

About OutstaytionOutstaytion is a hospitality and experiential-stay company offering resort stays, holiday memberships, corporate outings, family getaways, and curated travel experiences across its network of properties.

Role OverviewWe are looking for a highly energetic, target-driven Inside Sales Specialist who can convert incoming leads into confirmed resort bookings and holiday memberships. This is a performance-oriented sales role where consistent calling, follow-ups, relationship building, and closures are key responsibilities.

• Key ResponsibilitiesHandle inbound leads generated through Meta, Google, WhatsApp, website and other marketing channels.
• Make 250–300 customer calls per day, including fresh leads and follow-ups.
• Understand customer requirements and recommend suitable Outstaytion resorts or membership packages.
• Explain resort facilities, accommodation, activities, packages and membership benefits clearly.
• Maintain a minimum of 15 quality follow-ups every day.
• Work towards 3 closures per day through bookings, memberships and advance collections.
• Achieve a minimum ₹5 lakh monthly individual sales target.
• Follow up aggressively but professionally until the customer makes a clear decision.
• Collect booking advances and coordinate confirmation with the operations/reservations team.
• Maintain accurate lead status and customer notes in the CRM/reporting system.
• Send quotations, membership details, payment information and booking confirmations.
• Re-engage old leads and lost opportunities to generate additional business.
• Build customer relationships that generate repeat bookings and referrals.
• Submit daily reports covering calls, follow-ups, closures, collections and pending opportunities.
• Coordinate with the Team Leader, Marketing and Resort Operations teams.

Performance KPIsPerformance will primarily be measured on revenue generated, collections, conversion percentage, number of closures, follow-up effectiveness, call productivity and reporting discipline.

Expected benchmarks include 300 calls/day, 15 quality follow-ups/day, 3 closures/day and minimum ₹5 lakh monthly business.

Candidate ProfileThe ideal candidate should have 1–3 years of experience in inside sales, telesales, hospitality sales, travel, memberships, real estate, insurance or other target-driven sales roles. Freshers with exceptional communication and sales ability may also be considered.

The candidate should possess strong communication and negotiation skills, confidence in speaking with customers over the phone, persistence in follow-ups, basic CRM/Excel knowledge and the ability to work comfortably with daily and monthly targets.

Languages: English required; Kannada and Hindi will be an advantage.

What Outstaytion Looks ForOwnership • Discipline • Speed • Follow-up • Customer Focus • Closing Ability • Accountability

At Outstaytion, an Inside Sales Specialist is expected to do more than make calls. The objective is to understand the customer, create value, follow up consistently and convert every genuine opportunity into business.

Outstaytion

Stay • Experience • Belong