Retail Sales Executive

• Customer Interaction & In-store Experience:

o Welcome walk-in customers and ensure a warm, personalized

experience

o Understand customer concerns and guide them through consultations

• Consultative Approach:

o Explain treatment journey in a simple and relatable way

o Assist customers in understanding doctor recommendations and product

usage

• Customer Retention & Relationship Building:

o Build long-term relationships with customers

o Motivate them to stay consistent with their treatment plans

o Drive repeat visits and product reorders

• Follow-ups & Engagement:

o Conduct regular follow-ups (calls/WhatsApp)

o Track customer progress and ensure satisfaction

• Handling Concerns & Objections:

o Address customer queries around usage, results, or concerns

o Provide reassurance and escalate to doctors when required

• Store Operations & Ownership:

o Maintain store hygiene, product display, and inventory checks

o Ensure smooth day-to-day clinic/store operations

• Customer Advocacy:

o Encourage reviews, feedback, and testimonials

o Deliver a high-quality experience that customers talk about