QSR Crew Associate

Key Responsibilities

1. Customer Service & Hospitality

Welcome customers warmly with a positive attitude

Take orders accurately and guide customers through the menu

Maintain a clean and inviting dining area

Handle feedback professionally and escalate when required

Deliver excellent hospitality aligned with brand values

2. Kitchen Operations

Prepare food (dough, toppings, baking, packing) as per SOPs

Maintain quality, portion control, and consistency

Ensure smooth operations during peak hours

Minimize waste and handle ingredients responsibly

3. Hygiene & Cleanliness

Maintain personal hygiene and grooming standards

Keep kitchen, dining, and storage areas clean

Follow daily and weekly cleaning schedules

4. SOP Compliance & Improvement

Follow all SOPs strictly

Participate in training and daily briefings

Suggest improvements (Kaizen mindset)

Support onboarding of new team members

5. Delivery Operations

Deliver orders using company-provided Yulu e-bikes

Ensure timely and safe delivery

Maintain courteous customer interaction during delivery

Report issues such as delays or complaints promptly

What We Are Looking For

Must-Have Skills & QualitiesEnergetic personality with a genuine smile

Customer-first attitude

Willingness to work flexible shifts

Physically fit for kitchen and delivery work

Basic English communication skills

Attention to detail and consistency

Adaptability in a fast-paced environment

Passion for food and service

Honest, punctual, and reliable

Good to Have

Experience in hospitality, restaurants, or customer service

Kitchen or food production experience

***Looking for candidates with experience in KFC, Domino’s, Burger King, McDonald’s or similar QSR brands.***

Compensation & Benefits

Competitive salary (based on level)

Performance-based incentives

Meal allowance

PF / ESIC benefits

Company-provided delivery vehicle (Yulu e-bike)