IT Support Executive

About Snapmint:

India’s booming consumer market has over 300 million credit-eligible consumers, yet only 35million actively use credit cards. At Snapmint, we are building a better alternative to credit card that lets consumers buy now and pay later for a wide variety of products, be it shoes, clothes, fashion accessories, clothes or mobile phones. We firmly believe that an enduring financial services business must be built on the bedrock of providing honest, transparent and fair terms.

Founded in 2017, today we are the leading online zero-cost EMI provider in India. We have served over 10M consumers across 2,200 cities and doubling year on year. Our founders are serial entrepreneurs and alumni of IIT Bombay and ISB with over two decades of experience across leading organizations like Oyo, Swiggy, Maruti Suzuki and ZS Associates before successfully scaling and exiting businesses in patent analytics, ad-tech and bank-tech software services.

Role Overview:

We are looking for a proactive and detail-oriented IT professional to manage IT asset inventory and provide desktop support across the organization. The ideal candidate will ensure smooth functioning of end-user systems, enforce IT compliance, manage MDM and antivirus systems, and maintain accurate records of all IT assets.

Key Responsibilities:

● Maintain and update the complete IT asset inventory, including lifecycle tracking from procurement to decommissioning.

● Conduct regular physical asset verification, reconciliation, and coordinate with procurement/finance for tagging, disposal, and audits.

● Manage all user devices through MDM, ensuring policy enforcement, updates, and security compliance.

● Monitor antivirus, patching, and endpoint security; assist with vulnerability management and VPN/Sophos Firewall (good to have).

● Provide L1/L2 desktop support for Windows, macOS, and basic Linux, including installation, configuration, and troubleshooting.

● Resolve common IT issues (hardware, software, network, email, VPN) and escalate critical incidents when required.

● Maintain IT documentation and ensure compliance with security standards, data protection policies, and audit requirement

What We're Looking For:

● Bachelor’s degree in Computer Science, IT, or related field with 6–9 years of IT support/asset management experience.

● Strong knowledge of MDM tools, antivirus solutions, IT compliance, and hands-on experience with Windows, macOS, Linux, and common applications.

● Excellent troubleshooting, analytical, and communication skills with the ability to manage multiple priorities independently.

● Experience with ticketing systems (Jira, Freshservice, ServiceNow) and familiarity with Active Directory and user management.

● Basic understanding of networking (LAN/Wi-Fi, IP, VPN) and knowledge of ITIL processes like Incident, Change, and Asset Management.