International Voice Process Agent

International Voice Process – Bangalore (WFO)

We’re hiring International Voice Process Associates in Bangalore – Adugodi (near Koramangala).

This is a full-time, work-from-office role with rotational shifts and growth opportunities in customer experience and inbound sales.

Job Role

You’ll be the first point of contact for international customers, handling inbound voice interactions.

Your responsibilities include:

Answering inbound international customer calls

Resolving customer queries, complaints, and escalations professionally

Ensuring quick and effective resolutions within SLA timelines

Identifying opportunities for upselling and cross-selling relevant products/services

Handling dissatisfied customers with empathy and confidence

Accurately documenting customer interactions in CRM systems

Working closely with internal teams to close issues efficiently

Meeting quality, customer satisfaction, and sales conversion targets

 Job Details at a Glance

Location: Bangalore – Adugodi (Near Koramangala)

Mode: Work From Office

Industry: BPO / International Customer Support / Voice Process

Shift: Rotational

Payroll: 2Coms Consulting Pvt. Ltd.

Compensation & Benefits

Salary: Up to ₹48,000 CTC (based on experience & interview performance)

Provident Fund (PF)

Both-way cab facility

Performance-driven environment with clear growth paths

Ideal Candidate Traits

Customer-focused and solution-oriented

Target-driven with strong ownership mindset

Confident communicator and active listener

Strong multitasking and time management skills

Team player who adapts quickly to change

Requirements

Eligibility Criteria

Please confirm if you meet the following:

✔ 0.7months to 7yrs experience in International Voice Process (Customer Support or Sales)

✔ Exposure to inbound sales / upselling / cross-selling preferred (Not mandatory)

✔ Comfortable speaking to international customers

✔ Excellent English communication skills (verbal)

✔ Ability to handle escalations and objections calmly

✔ Willing to work in rotational shifts

✔ Ready for Work From Office – Bangalore (Adugodi)

Education & Eligibility

Education: Graduate or Undergraduate – any discipline

Graduation Year: No restriction

Age: As per company policy

Gender: Open to all

Benefits

 Provident Fund (PF)

Both-way cab facilities

Other Details Regarding This Job:

Location: Bangalore – Adugodi (Near Koramangala) | Work From Office

Age Criteria: Open / As per company policy

Gender: Both Male & Female candidates can apply

Eligibility: Candidates with experience 1yr to 7yrs in International Voice domain required.

Qualification: Graduate / Undergraduate in any discipline

Graduating Year: Any year pass-out (No restriction)

Shift: Rotational shifts

Payroll: 2Coms Consulting Pvt. Ltd.

Communication: Excellent English communication (Verbal) / Strong interpersonal and negotiation skills

Salary: Upto 48k CTC As per company standards (based on experience and interview performance)

Relocation: Only from in and around Bangalore