International Voice Process

CSR Job Description and Registration Process QR CSR International Voice Job Responsibilities / Authorities  Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool  Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes  Walk customers/ Provide navigational support on self service portal  Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guideline  Place outbound calls to customers when required in line with Client / Company guidelines  Work productively whilst maintaining exceptional call/data quality standards in line with targets  Contribute to the team through open and regular communication with peers / supervisors  Adhere to all company or departmental policies and procedures (personnel and operational)  Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process  Maintain regular and punctual attendance in line with company policies and procedures  Minimise customer complaints and escalations by providing exceptional service and call control  Working days : 5days (Rotational Weekoff)  WFO/WFH : Work from office and 28000 CTC/month  Shift : US Shift, (Shift will be in any of US time zones. Candidates should be open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)  Location – Bangalore/Mumbai/Pune  Experience - Fresher (Graduates/10+2) (2024 to 2026 passouts)  Its C2H Role (where working company would be Top MNC but payroll company will be Teamlease Services Limited. Knowledge & Skill Requirement  Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer  Good technical aptitude with an ability to learn quickly  Excellent verbal and written communication skills Experience Profile Personal Attributes  Ability to work under pressure • Attention to detail  Team worker • Positive Attitude  Quick Learner • Punctual and Disciplined  Customer Focussed • Results driven  High standards of Integrity • Good Communication skills