International BPO Executive

IGT International chat process

EXPEDIA

Process: -

·    Customer Service Associate

Primary Job Responsibility:

* Understands the various computer screens and how to utilize them effectively

* Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff

* Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance

* Adheres to all company and specific Contact Centre policies and procedures

* Completes any work as assigned by Management

Education and Essential Experience:

* 6 months BPO or Travel experience

* Excellent Written and spoken communication, business technical writing

* Computer Skills ability/experience using computer applications

* Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)

Interview Rounds:

HR Round

Versant Test Round

Operations Round

Client round