Inbound Customer Support Executive

Job description

Inbound Customer Support Executive

Company: Visit Health

Experience: 12 Years

Education: Any Graduate

Job Type: Full-Time

Process: Inbound Voice / Customer Support

Job Description

Visit Health is looking for an Inbound Customer Support Executive with strong communication and customer-handling skills.

The candidate will be responsible for handling inbound customer calls, understanding customer queries, providing accurate information, and coordinating with internal teams to ensure timely resolution and a smooth customer experience.

Key Responsibilities

• Handle inbound customer calls and assist customers with their queries.
• Understand customer requirements and provide accurate and appropriate information.
• Ensure a professional and positive customer experience during every interaction.
• Coordinate with relevant internal teams whenever required for query resolution.
• Follow up on pending customer concerns and ensure timely closure.
• Maintain accurate records of customer interactions and query status.
• Handle customer concerns professionally and escalate issues when required.
• Ensure proper communication and coordination throughout the resolution process.

Candidate Requirements

• 1–2 years of experience in Inbound Calling, Customer Support, Customer Service or a similar voice-based role.
• Excellent verbal communication and customer-handling skills.
• Comfortable handling inbound calls and interacting with customers regularly.
• Good listening, problem-solving and query-resolution skills.
• Ability to coordinate with multiple internal stakeholders.
• Strong follow-up skills and customer-oriented approach.
• Any Graduate can apply.

Language Requirements

Opening 1: Malayalam + Tamil + Hindi + English

Openings 2–4: Hindi + English

Candidates must be comfortable communicating fluently in the required languages.

Shift Timing

Candidates should be comfortable working in the assigned split shift:

7:30 AM – 12:30 PM

4:30 PM – 8:00 PM