Hospital Success Executive

Role JourneyIdentify → Align → Train → Train on the Job → Stabilise → Handover → Monitor → Support

The role involves taking complete ownership of hospital performance—from initial identification and staff alignment to training, stabilisation, handover, and ongoing monitoring.

• Key ResponsibilitiesUnderstand the hospital's patient flow, receptionist-led billing process, and Pay ₹0 potential.
• Align with hospital leadership, supervisors, and receptionists to ensure smooth implementation.
• Train hospital staff on:
• Pitching Pay ₹0
• Eligibility checks
• Booking processes
• Work alongside hospital staff during live operations.
• Deliver strong booking numbers during the on-the-job training phase.
• Demonstrate that the expected performance levels are achievable.
• Identify and resolve operational, behavioural, and technical challenges.
• Share key learnings, challenges, and solutions with the wider team.
• Stabilise hospital performance before handing over execution to the hospital team.
• Build ownership and accountability at the hospital level.
• Monitor performance closely after the handover.
• Provide support, retraining, and intervention whenever performance drops.
• Ensure hospitals consistently maintain the expected level of performance.
• Manage multiple hospitals across different locations, both within and outside the city.
• What We Are Looking ForHigh ownership and the ability to work independently.
• Strong team-player mindset with collective responsibility for outcomes.
• Willingness to support team members and contribute beyond assigned hospitals when required.
• Strong execution and problem-solving skills.
• Passion, energy, and a go-getter attitude.
• Ability to train, influence, and motivate frontline staff.
• Comfortable working on the ground inside hospitals.
• Willingness to travel and commute across different locations.
• Strong communication and stakeholder-management skills.
• Comfortable working with targets and taking complete accountability for performance.

What Success Looks LikeYou will be successful in this role when:

• Assigned hospitals achieve strong Pay ₹0 booking numbers.
• Hospital staff are independently able to pitch and book Pay ₹0.
• Strong performance is demonstrated during the on-the-job phase.
• Hospital operations are stabilised before handover.
• Hospitals continue delivering consistent performance after handover.
• Any decline in performance is identified and corrected quickly.
• Learnings from one hospital are shared and successfully applied across other hospitals.
• The Hospital Success Team works effectively together to ensure successful hospital operations.

The Person We NeedWe are looking for someone who:

• Can take independent ownership while working closely with the team.
• Can enter a hospital, understand the opportunity, and identify areas for improvement.
• Can effectively align hospital stakeholders and frontline staff.
• Can train and motivate hospital staff to follow the required process.
• Can drive booking numbers and deliver measurable results.
• Can solve operational challenges and ensure sustained performance.
• Is comfortable working in a field-first, team-driven, target-driven, and high-ownership environment.