Front Office Receptionist

Timings: 9am to 6pm

Working days: 6 days (Monday to Saturday)

Gender: Female candidates preferred

Position Overview

The Front Office Executive serves as the first point of contact for patients, families, and visitors. This role is responsible for executing a smooth registration process, handling high-volume inquiries, and ensuring an empathetic, efficient patient experience. Given Bangalore’s cosmopolitan yet culturally diverse patient demographic, the ideal candidate must balance strong multilingual communication with sharp administrative skills in a fast-paced medical environment.

Key Responsibilities

1. Patient Relations & Front Desk Operations

• Multilingual Assistance: Warmly greet and guide a diverse patient base, ensuring seamless communication with both local residents and corporate professionals.
• Queue & Flow Management: Efficiently manage the outpatient department (OPD) queue, coordinate doctor availability, and minimize patient wait times.
• Inquiry Handling: Manage the central desk telephone lines; provide accurate information regarding specialty departments, master health check-up packages, and visiting hours.

2. Registration, Billing & TPA Coordination

• Hospital Information System (HIS): Handle patient registration, schedule appointments, and maintain digital health records accurately within the hospital software.
• Billing & Cash Management: Process cash, card, and UPI (GPay/PhonePe) payments for consultations, diagnostics, and admissions. Reconcile daily collections securely.
• Insurance & Corporate Desks: Coordinate closely with the internal TPA (Third-Party Administrator) team to guide patients through cashless admission procedures, corporate credit notes, and government health schemes if applicable.

3. Compliance & Administration

• Confidentiality & Privacy: Maintain strict data privacy of patient medical files in accordance with hospital policies and medical data standards.
• Regulatory Awareness: Adhere to general administrative protocols aligned with standard healthcare guidelines (such as KPME Act requirements regarding the visible display of fixed schedules and tariff boards at the reception desk).
• Emergency Escalation: Act swiftly during emergency triage or code announcements by alerting duty medical officers, nursing supervisors, and security.

Required Qualifications & Skills

Category

Requirements

Education

Graduate degree in any stream (BHA, BHM, B.Com, or BBA

preferred).

Experience

1–3 years of experience in front office or customer

service operations within a multi-specialty hospital, diagnostic chain, or

premium hospitality setup in Bangalore.

Language Skills

Mandatory: Fluency in Kannada and English (essential for

interacting with local patients and corporate/insurance partners). Ability to

speak Hindi or other regional languages (Tamil, Telugu, Malayalam) is a

significant advantage.

Technical Skills

Proficiency with HIS/EMR software and standard MS Office tools

(Excel and Word for daily reporting).

Competencies

Strong empathy, active listening, grooming standards, and

the resilience to handle high-stress situations calmly.