Front Office Executive

Front Office – Support Executive

Job Description

Designation: Front Office – Support Executive

Department: Customer Relationship Management (CRM) / Support

Role Summary

The Front Office – Support Executive will be responsible for managing front desk operations,welcoming customers, handling customer support queries, coordinating with internal teams forticket resolution, and ensuring a seamless customer experience throughout their interaction with

Hosachiguru.The role requires a pleasant personality, strong communication skills, customer-centric thinking,

and the ability to coordinate effectively across departments.

Key Responsibilities

Front Office & Customer Experience

• Welcome and greet customers visiting the office in a professional and courteous manner.

• Coordinate customer appointments and meeting schedules.

• Offer refreshments and ensure a comfortable and positive customer experience.

• Maintain visitor records and assist customers during their office visits.

• Ensure the reception area is organized and presentable at all times.

Customer Support & Ticket Management

• Act as the first point of contact for customer support queries.

• Handle incoming customer queries through calls, emails, walk-ins, and support platforms.

• Create, assign, track, and follow up on support tickets.

• Provide regular updates to customers regarding their requests and concerns.

• Ensure timely closure of tickets and customer issues.

Team Coordination

• Coordinate with Legal, Survey, Plantation, Finance, Operations, Sales, and CRM teams for issue

resolution.

• Follow up with internal teams to ensure customer commitments are met within agreed timelines.

• Escalate critical issues whenever required.

CRM & Reporting

• Maintain accurate customer records in the CRM system.

• Update customer communication logs and ticket status regularly.

• Prepare weekly and monthly support reports.

• Assist in organizing customer meetings, events, and site visit coordination.

Required Skills

• Excellent verbal and written communication skills.

• Strong customer service orientation.

• Good interpersonal and relationship management skills.

• Ability to coordinate with multiple teams and stakeholders.

• Basic proficiency in MS Office (Excel, Word, Outlook, PowerPoint).

• Strong follow-up and organizational skills.

• Professional appearance and positive attitude.

Qualification & Experience

• Graduate / Diploma in any discipline.

• 1–3 years of experience in Front Office, Customer Service, CRM, Administration, or Support roles

preferred.

Key Attributes

• Presentable personality and professional demeanor.

• Strong communication and customer-handling skills.

• Ability to remain calm and courteous while handling customer concerns.

• Attention to detail and accountability for assigned tasks.

• Team player with a proactive approach to problem-solving.

Key Performance Indicators (KPIs)

• Customer response time.

• Ticket closure turnaround time.

• Customer satisfaction and feedback.

• Accuracy of CRM records and documentation.

• Timely follow-up and issue resolution.

• Coordination effectiveness with internal teams