Front Office Executive

Designation: Front Office Executive – Reception & Billing

Department: Front Office / Hospital Operations

Location: Bangalore (Indira Nagar or Bannerghatta)

Employment Type: Full-time | On-site

Experience: 6 months – 2 years

Work Allocation: Reception & Billing based on operational requirements

Reporting To: Front Office / Operations Manager

About the Role

We are looking for a professional, energetic and detail-oriented Front Office Executive to manage key reception, billing and hospital coordination responsibilities.

The role will involve working across Reception and Billing, generally on a rotational basis, based on hospital requirements. The ideal candidate should be comfortable interacting with pet parents, coordinating patient movement, maintaining records, handling billing transactions and supporting medicine stock management.

What You'll Do

Reception & Hospital Coordination

·      Welcome walk-in pet parents and provide professional assistance throughout their visit.

·      Understand the purpose of the visit and guide clients to the assigned doctor or appropriate service area.

·      Register and manage in-patients (IP), including patient details, admission records and required documentation.

·      Coordinate and maintain records related to boarding and kennel services, including admissions, discharges and required documents.

·      Maintain accurate registers and records for IP, boarding, kennel, procedures and other assigned hospital activities.

·      Generate estimates based on approved services and coordinate with the relevant clinical teams to ensure applicable charges are captured.

·      Ensure required forms, declarations, consent documents and other records are completed and maintained.

·      Coordinate with doctors, assistants, billing, kennel/boarding and other hospital teams for smooth patient movement and service delivery.

·      Complete clear shift handovers and communicate pending tasks, records or client-related matters.

Billing & Medicine Stock

·      Generate accurate bills using the approved billing system and verify applicable services, procedures, medicines and other charges before billing.

·      Handle cash, card, UPI and other approved payment modes accurately.

·      Process approved discounts, returns, exchanges and billing adjustments as per company policy.

·      Issue invoices and maintain required billing records.

·      Reconcile billing transactions and cash at shift closure and report discrepancies promptly.

·      Support medicine stock management, including monitoring stock levels, recording inward/outward movements and identifying low-stock or near-expiry items.

·      Coordinate with the relevant team for stock replenishment and maintain accurate medicine-related records.

·      Ensure billing and stock records are updated accurately and on time.

What We're Looking For

·      6 months – 2 years of experience in front office, hospital reception, billing, pharmacy/medical store, customer service or a similar role.

·      Good communication and interpersonal skills with a professional and courteous approach.

·      Comfortable handling both client-facing reception responsibilities and billing operations.

·      Basic knowledge of billing software, MS Office and computer operations.

·      Good numerical accuracy, attention to detail and record-keeping skills.

·      Ability to handle cash, digital payments and confidential patient information responsibly.

·      Ability to maintain accurate registers, estimates, bills and stock records.

·      Strong coordination and follow-up skills.

·      Willingness to work in a veterinary hospital environment and around pets and pet parents.

·      Ability to work flexibly across Reception and Billing based on hospital requirements.

You Might Be a Great Fit If You Are

·      Energetic, friendly and approachable, with a natural ability to make clients feel comfortable.

·      Organized and attentive to details, especially when handling records, billing and stock.

·      Calm and professional while dealing with clients and busy hospital situations.

·      Responsible and trustworthy when handling money, medicines and patient records.

·      A proactive team player who can coordinate effectively with doctors and hospital teams.

·      Willing to learn veterinary hospital processes and take ownership of assigned responsibilities.

Why Join SKS?

Work in a growing veterinary healthcare organization and gain hands-on experience across hospital reception, patient coordination, billing, boarding operations and medicine stock management, while working closely with doctors and the wider hospital team.

How to Apply

Interested candidates can share their CV at ayishabanu.r@skspethospital.com