Front Desk Receptionist

Core Responsibilities

• Enquiry Management: Answer all incoming calls promptly, ideally within three rings. Identify caller needs, provide accurate information about services or policies, and route calls to the correct departments.
• Visitor Greeting: Welcome guests with a professional demeanor and manage the visitor log.
• Administrative Support: Handle mail distribution, schedule appointments, and maintain a tidy reception area.
• Record Keeping: Take detailed messages and update digital or physical filing systems.

Essential Skills

• Communication: Exceptional verbal and written skills, including professional phone etiquette and active listening.
• Multitasking: Ability to handle high-volume calls while managing in-person visitor requests.
• Tech Savviness: Proficiency in MS Office (Word, Excel)
• Conflict Resolution: Remaining calm and empathetic when dealing with complaints or difficult callers. 

Qualifications

• Education: High school diploma or equivalent; a bachelor's degree is preferred by some organizations.
• Experience: Prior experience in a receptionist, front office, or customer service role is highly valued