Front Desk Receptionist

Front Desk Receptionist – Pet Hospital

Company: Silicon City Pet Hospital, Bangalore

Location: Hennur / RK Hegde Nagar, Bangalore

We are looking for a friendly, responsible and confident Front Desk Receptionist to join our 24/7 multi-speciality pet hospital.

Key Responsibilities:

• Greet and assist pet parents professionally and courteously.
• Handle patient registrations, appointments, billing and payments.
• Manage incoming calls and WhatsApp enquiries.
• Explain hospital services, packages and basic procedures to clients.
• Coordinate with doctors, veterinary assistants, pharmacy and other departments.
• Maintain accurate patient and billing records.
• Handle follow-up calls and appointment reminders.
• Assist in managing client enquiries and complaints professionally.
• Maintain a clean, organised and welcoming reception area.
• Support daily front-desk administrative activities.
• Inform clients about hospital packages, preventive care and available services.
• Coordinate admission, discharge and payment procedures for in-patients.

Candidate Requirements:

• Good communication and customer-handling skills.
• Fluent in English and Kannada; Hindi is an advantage.
• Basic computer knowledge.
• Pleasant personality and professional appearance.
• Good telephone and WhatsApp communication skills.
• Should be responsible, punctual and willing to learn.
• Previous experience in reception, hospital, clinic, hotel, salon, customer service or front-office roles is preferred.
• Freshers with good communication skills may also apply.

Important:

This is a client-facing role, so confidence, communication, patience and responsibility are very important.

Candidates should be comfortable working in a pet hospital environment, including interacting with pet parents and seeing animals undergoing treatment.

Salary: ₹18,000 – ₹22,000/month depending on experience and performance.

Job Type: Full-time

Work Location: Bangalore

Shift: As per hospital requirement

Benefits:

• Professional work environment
• Training provided
• Performance-based growth opportunities
• Opportunity to learn hospital administration and client management