Fraud Risk Managenment
EarlyjobsFixed
₹20,000 - ₹27,000
Earning Potential
₹27,000
Fixed
₹20,000 - ₹27,000
Earning Potential
₹27,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) EnglishJob highlights
Walk-in interview
Date: 04 Sep 2026 - 18 Sep 2026 | Time: 10.00 am - 04.00 pm...
Fast HR reply
HR responded to 100% candidates in last 1 days
8 applicants
Benefits include: PF, ESI (ESIC)
Job Description
- Roles & Responsibilities – Customer Support Executive (FRM)Handle customer queries related to orders, returns, refunds, replacements, deliveries, and products through voice and non-voice channels.
- Identify and review fraud and risk-related concerns associated with customer orders and transactions.
- Verify customer and order details and follow the defined fraud prevention and risk management guidelines.
- Assist customers with return and replacement requests and ensure they receive accurate information about the process.
- Understand the difference between defective, damaged, and incorrect products and take appropriate action as per process guidelines.
- Provide accurate information regarding e-commerce products, orders, payments, delivery status, and return policies.
- Investigate customer complaints by checking available order and account information and provide suitable resolutions.
- Escalate suspicious, high-risk, or unresolved cases to the appropriate internal team.
- Maintain proper documentation and update customer/order information accurately in the system.
- Follow standard operating procedures, quality guidelines, and data-security requirements while handling customer information.
- Demonstrate strong English communication skills while interacting professionally with customers.
- Ensure a positive customer experience by being empathetic, patient, and solution-oriented.
- Meet defined quality, productivity, and process-adherence standards.
- Stay updated on process changes, policies, products, and fraud/risk-related guidelines.
Job role
Job requirements
Walk-in interview details
Apply for the job and call HR to confirm your interview
About company
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The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Bengaluru at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
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