Field Service Engineer

KEY REPONSIBILITIES

Ø  REDUCED CALL

VOLUMES

Ø  REDUCED REPLACEMENTS

Ø  TIMELY DELIVERY

Ø  SLA COMPLIANCE

Ø  % OF ASSETS IN NON CONFORMANCE

Ø  REPAIR EXPENDITURE & MOVEMENT

Ø  FULL / PARTIAL ASSET

LOSSES

ROLES AND DAILY

JOB TASKS

1.       

ASSEMBLING OF DESKTOP

COMPUTERS AND INSTALLATION OF O.S &

CHECKING

2.       

IDENTIFY THE PROBLEM

OF ITEMS RECEIVED AGAINST REPLACEMENT, REPAIR

AND RECTIFY

3.       

IDENTIFY THE REPAIRABLE PRODUCTS AND TAKE NECESSARY ACTION FOR IN HOUSE REPAIR

OR RETURN IT TO STORES

FOR WARRANTY REPAIR AND THIRD PARTY REPAIR

4.       

IDENTIFY THE NON REPAIRABLE PRODUCTS AND RETURN IT TO STORES

FOR FURTHER ACTION

5.       

DELIVERING & COLLECTING THE RENTAL GOODS

AS PER DELIVERY CHALLAN

6.       

INSTALLING THE COMPUTERS AT CUSTOMER PLACE

AS PER DELIVERY CHALLAN AND FILL

THE INSTALLATION DETAILS ON

INSTALLATION REPORT ON THE BACKSIDE OF THE DC AND TAKE CUSTOMER

SIGNATURE ON THE DELIVERY CHALLAN AND INSTALLATION REPORT

7.       

UN INSTALLING THE RENTAL MACHINES AFTER RENTAL AT CUSTOMER PLACE

AND PREPARE PHYSICAL

DAMAGE , MISSING ITEMS REPORT AND TAKE SIGNATURE OF CUSTOMER ON THAT REPORT

8.       

PREPARING MATERIAL FOR A SERVICE CALL WITH APPROPRIATE DOCUMENTS.

9.       

SERVICING THE MACHINE AT THE CUSTOMER PLACE.

10.    

INCASE OF REPLACEMENT CALL , COLLECT DEFECTIVE ITEMS / GOODS AGAINST

REPLACED ITEMS / GOODS

11.    

SUMMARIZING THE SERVICE CALLS AS PER THE LOG AND

TAKING FEED-BACK AND WRITE SERVICE CALL

REPORT AND TAKE CUSTOMER SIGNATURE ON SERVICE CALL

REPORT

12.    

REPORTING THE CALL

CLOSURE TO OFFICE

WITH SERVICE CALL

REPORT NUMBER

13.    

IN CASE OF ANY DEPUTATION AT CUSTOMER PLACE,

CONTROL INVENTORY AND MAINTAIN COMPUTERS SUPPLIED BY SUMO

AT CUSTOMER PLACE

AND SEND REPORTS

ON INVENTORY AND

SERVICE CALLS AS REQUIRED BY THE DEPT. HEAD

14.    

ANY OTHER WORK ASSIGNED BY THE DEPARTMENT HEAD, SERVICE CO-ORDINATOR TIME TO TIME