Electronic Service Engineer

Roles & Responsibilities of Service Executive

1. Inverter Installation: Install solar inverters correctly, ensuring they are securely mounted, connected to the solar panels, and wired to the electrical grid or batteries according to industry standards and local regulations.
2. Troubleshooting: Diagnose and troubleshoot inverter issues and malfunctions, such as errors, faults, or performance problems. This may involve using diagnostic tools and software.
3. Maintenance: Perform routine maintenance tasks to keep inverters in optimal working condition. This includes cleaning, inspecting, and tightening connections as needed.
4. Repairs: Identify and address inverter problems that require repair or replacement. Order replacement parts if necessary and perform the repairs safely and effectively.
5. Monitoring: Set up and monitor remote monitoring systems that track inverter performance and communicate any issues or abnormalities. Respond promptly to alerts or notifications.
6. Documentation: Maintain detailed records of all service and maintenance activities, including installation documentation, maintenance logs, repair records, and customer interactions.
7. Customer Interaction: Communicate with customers in a professional and courteous manner. Provide information about inverter operation, maintenance schedules, and any necessary repairs or upgrades.
8. Safety Compliance: Ensure that all service activities comply with safety standards and regulations. Implement safety protocols when working with electrical components.
9. Training: Stay updated on the latest inverter technologies and industry best practices through training and certifications. Share knowledge and expertise with team members and customers as needed.
10. Emergency Response: Be available for emergency service calls, especially during power outages or critical system failures, to minimize downtime for customers.
11. Reporting: Prepare regular service reports and performance analysis reports for customers and management.
12. Scheduling: Plan service visits, installations, and maintenance activities efficiently to maximize productivity and customer satisfaction.
13. Compliance and Regulations: Stay informed about and adhere to local, state, and national regulations, codes, and standards related to solar power systems and electrical work.
14. Customer Education: Educate customers about the operation and maintenance of their solar inverters, helping them understand how to monitor and optimize their solar energy production.