E-Commerce Specialist

To manage the day-to-day online sales operations of Jimiki, including product listings, order processing, marketplace management, and customer service, ensuring a seamless online shopping experience and achievement of e-commerce sales targets.

Order & Marketplace Management

• Process and track online orders end-to-end across own website and third-party marketplaces (Amazon, Flipkart, Myntra, etc.)

• Coordinate with warehouse/store teams for timely order picking, packing, and dispatch

• Monitor order status, cancellations, returns, and refunds; ensure timely resolution

• Maintain accuracy of order fulfilment TAT (target: dispatch within 24 hours of order placement)

Product Listing & Catalogue Management

• Upload and update product listings (images, descriptions, pricing, stock availability) across website and marketplaces

• Ensure product catalogue is accurate, complete, and aligned with brand guidelines

• Coordinate with design/content teams for product photography and copywriting

• Monitor and update stock levels to avoid overselling or stockouts online

Sales & Performance Tracking

• Support achievement of monthly/quarterly online sales targets

• Track key metrics: website traffic, conversion rate, cart abandonment, average order value (AOV)

• Analyze best-selling and slow-moving products to recommend promotions or markdowns

• Assist in planning and executing online sales, discounts, and festive campaigns

Customer Service

• Handle customer queries related to orders, products, and delivery via email/chat/phone

• Resolve customer complaints and escalations within defined TAT (24–48 hours)

• Maintain customer satisfaction score of 90% or above for online orders

• Coordinate with logistics partners to address delivery delays or issues

Digital Marketing Support

• Coordinate with the marketing team for social media promotions, influencer collaborations, and email/SMS campaigns

• Monitor performance of paid ads and organic social content related to online sales

• Provide inputs on customer trends, competitor activity, and market preferences

Reporting & Administration

• Prepare and submit daily/weekly/monthly e-commerce sales and performance reports

• Maintain records of orders, returns, and inventory reconciliation for online channels

• Ensure compliance with marketplace policies and platform guidelines