Debt Recovery Agent

Key Responsibilities:

1. Debt Recovery:

• Initiate contact with customers who have overdue payments.
• Implement effective debt recovery strategies to collect outstanding amounts.
• Negotiate payment plans and settlements with customers while maintaining positive relationships.

1. Account Reconciliation:

• Review and reconcile customer accounts to identify discrepancies and outstanding balances.
• Work closely with the accounts receivable team to ensure accurate and up-to-date records.

1. Communication:

• Communicate effectively with customers through various channels, including phone calls, emails, and letters.
• Provide clear and concise information regarding overdue payments, terms, and potential consequences.

1. Documentation:

• Maintain accurate and comprehensive records of all communication with customers.
• Prepare reports on the status of overdue accounts and recovery efforts.