Customer Support Executive

About Cultfit:

 Cultfit is a leading health and fitness platform offering gym memberships, online workouts, mental wellness, and healthy food services. The company focuses on delivering a seamless and engaging customer experience.

 Role Overview:

 The Customer Experience will play a dual role in supporting customer queries and contributing to growth initiatives. This  role requires strong communication skills, problem-solving ability, and a customer-first mindset. 

Key Responsibilities : 

Customer Experience:

 * Handle customer queries via chat, email, and calls in a timely and professional manner 

 * Resolve issues related to memberships, bookings, payments, and app usage 

 * Maintain high customer satisfaction (CSAT) scores

 * Escalate complex issues to relevant teams when needed 

 * Keep records of customer interactions and feedback.

 Required Skills & Qualifications: 

* Bachelor’s degree in any discipline 

* Strong verbal and written communication skills 

* Customer-centric attitude with empathy and patience 

* Basic understanding of CRM tools and customer support platforms 

* Ability to multitask and work in a fast-paced environment 

* Prior experience in customer support, sales, or growth roles 

* Familiarity with fitness/wellness industry

 What We Offer:

* Competitive salary + incentives 

* Training and growth opportunities 

* Fun, dynamic work environment 

* Health and life insurance 

* PAN India Cult Gym Pass

 Working Conditions: 

* The role is based in the office 

* 6 Days, with rotational weekoff