Customer Support Executive

·        Cold Calling: Contact new prospects found through targeted Google keyword research and industry directories.

·        Retention Sales: Reach out to existing clients nearing their contract expiration to secure service renewals.

·        Service Pitching: Politely describe our services, handle objections, and clearly communicate our value proposition.

• Coordinate with BDEs: Review and analyze lead data provided by the BDE team to understand client needs.
• Fix Appointments: Call prospective clients to schedule face-to-face or virtual meetings for the field sales team.
• Inbound Follow-ups: Immediately call active inquiry leads generated from our digital marketing campaigns.

·        Communication: Excellent verbal communication skills; polite, confident, and professional tone.

·        Relationship Building: Proven ability to build quick rapport and maintain long-term relationships with clients.

·        Tech Savvy: Basic knowledge of using Google Search/Keywords for prospecting and comfort using CRM/Excel databases.

• ·        Education: Graduate or Higher Secondary passed with a strong track record in sales.