Customer Support Executive

Job Title: Customer Support Executive

Location: Indiranagar, Banglore

Department: Customer Experience

Company: Allo Health

About Allo Health

Allo Health is India’s largest sexual health clinic, delivering comprehensive, confidential, and stigma-free care through a combination of medical expertise, technology, and empathy. We support millions of users with evidence-based treatment for sexual and mental health concerns across India.

Role Overview

As a Customer Support Executive, you will be the first point of contact for users of India’s largest sexual health clinic. You will play a critical role in ensuring every user receives timely, empathetic, and accurate support throughout their healthcare journey.

Key Responsibilities

Handle customer interactions via calls, chat, WhatsApp, and email

Assist users with:

Appointment booking, rescheduling, and cancellations

Doctor consultations and follow-ups

Payments, subscriptions, and refunds

App navigation and basic technical support

Communicate sensitively and professionally on confidential health matters

Maintain accurate and complete records in CRM systems

Coordinate with internal teams (medical, operations, tech) for issue resolution

Follow strict data privacy, confidentiality, and healthcare compliance standards

Meet defined quality, productivity, and turnaround-time benchmarks

Identify gaps and suggest improvements to enhance customer experience

Required Skills & Qualifications

Strong verbal and written communication skills

High empathy, patience, and customer-centric approach

Ability to handle sensitive healthcare conversations with discretion

Basic computer proficiency and familiarity with digital tools

Strong problem-solving and attention to detail

Willingness to work rotational shifts, including weekends if required

Preferred Qualifications

Prior experience in customer support, healthcare support, or tele-calling roles

Experience with CRM or ticketing tools

Exposure to healthcare, wellness, or digital health platforms is an advantage

What We Offer

Fixed salary structure (no incentive-based pay)

Structured onboarding and continuous training

Opportunity to work with India’s largest sexual health clinic

Ethical, supportive, and mission-driven work environment.