Customer Support Executive

Key Responsibilities

• Customer Support: Answer inbound calls and make outbound calls to resolve customer inquiries, technical issues, or billing problems.
• Sales & Up-selling: Identify opportunities to cross-sell or up-sell products and services when appropriate.
• Ticket Logging: Accurately document all customer interactions, complaints, and transactions in the CRM (Customer Relationship Management) system.
• Adherence: Meet daily and weekly targets for call handling times, customer satisfaction scores (CSAT), and resolution rates. [1, 2, 3, 4, 5]

Essential Requirements

• Communication Skills: Exceptional English verbal communication with a clear, neutral accent (usually requiring a Versant test or Voice & Accent screening).
• Shift Flexibility: Willingness to work in rotational shifts, specifically night shifts aligned with US/UK or global business hours.
• Soft Skills: High emotional intelligence, patience, and the ability to de-escalate stressful situations calmly.
• Education: Typically requires a High School Diploma, PUC (+2), or any Bachelor's Degree