Customer Support Executive

Key Responsibilities:

• Answer calls, emails, and chat messages from students and parents
• Provide clear information about courses, schedules, and fees
• Help users with login or access issues
• Follow up on pending queries until they are resolved
• Keep simple records of customer interactions
• Share feedback from customers with the internal team

Requirements:

• Basic communication skills in English (additional languages are a plus)
• Comfortable speaking over phone and writing emails
• Basic computer knowledge (email, spreadsheets, CRM tools if any)
• Patience while dealing with different types of customers
• Prior support experience is helpful but not required
• Travel inside and out side the bengaluru.

Work Details:

• Full-time role
• May include weekend or shift work depending on schedule.