Customer Support Coordinator

Key Responsibilities:

Handle inbound and outbound customer interactions via calls, emails, or chat in a professional manner

Resolve customer queries, concerns, and complaints promptly and effectively

Provide accurate information about products, services, and processes

Maintain detailed records of customer interactions and transactions

Escalate complex issues to the appropriate departments when necessary

Ensure timely follow-ups to achieve complete query resolution

Deliver a positive customer experience by demonstrating empathy and active listening

Adhere to company policies, quality standards, and service protocols

Stay updated with process knowledge and system updates

Requirements:

Strong communication and interpersonal skills

Ability to handle customer queries and resolve issues efficiently

Basic computer knowledge and familiarity with CRM tools

Problem-solving mindset with attention to detail

Ability to work in a fast-paced environment

Preferred Skills:

Excellent customer handling and conflict resolution skills

Strong verbal and written communication

Ability to manage multiple queries simultaneously

Good listening skills and patience

Basic typing and documentation skills