Customer Support & Appointment Management Executive

Job Title: Customer Support & Appointment Management Executive

Location: Bengaluru

Reports to: Ops Manager / COO

About Barberaa:

Barberaa is a fast-growing salon-tech platform revolutionising how customers discover, compare, and book salon, spa, and beauty services. Partnered with leading brands like Bodycraft, Toni & Guy, YLG Salon, Bounce Salon, Naturals, and more, we're scaling rapidly across South India.

Role Overview:

We're looking for a Customer Support & Appointment Management Executive to be the primary point of contact for customers and salon partners, ensuring every booking is handled smoothly, accurately, and on time.

Key Responsibilities

Customer Support:

• Handle inbound customer queries via call, chat, and app regarding bookings, offers, and services
• Resolve complaints and escalations promptly, ensuring a positive customer experience
• Guide customers through the app for bookings, rescheduling, and cancellations

Appointment Management:

• Monitor and manage all online appointments booked via Barberaa in real time
• Coordinate with salon partners to confirm appointment slots and availability
• Ensure timely follow-up on pending, missed, or rescheduled appointments
• Flag and resolve booking conflicts or errors quickly with salons and customers

Reporting:

• Maintain daily logs of appointments handled, escalations and resolutions
• Share periodic reports on booking volumes, cancellation trends and customer satisfaction

Requirements

• 1–2 years of experience in customer support, operations, or appointment/booking coordination (salon, hospitality, or service industry preferred)
• Strong communication skills — patient, clear, and solution-oriented
• Comfortable working with apps/software tools; quick learner on new systems
• Ability to multitask and stay calm under pressure during peak booking hours
• Local language proficiency + working English

What We Offer

• Opportunity to be part of a fast-scaling startup shaping the salon-tech space in South India
• Direct exposure to founders and cross-functional teams
• Growth path into Ops Management as the company scales