Customer Relationship Manager

Customer Relationship Manager (Sales & Client Success) – Get Bee Seen

Get Bee Seen is a Marketing, Technology and Automation company helping businesses generate, manage and convert customers through performance marketing, social media, websites, technology solutions and automation.

We are looking for a proactive and target-oriented Customer Relationship Manager to manage the complete customer journey, including lead follow-ups, sales coordination, client relationship management, payment collection, renewals and upselling.

Key Responsibilities:

• Follow up with leads through calls, WhatsApp and other communication channels

• Qualify leads and understand their business requirements

• Schedule meetings and coordinate with the Founder/Sales team

• Follow up on proposals, quotations and negotiations

• Convert qualified prospects into paying clients and achieve monthly sales targets

• Maintain and update the sales pipeline and CRM

• Manage relationships with existing clients and act as their primary point of contact

• Coordinate with internal teams to ensure timely delivery of client requirements

• Follow up with clients for content, approvals, feedback and other requirements

• Track client invoices, payment due dates and outstanding balances

• Take ownership of payment follow-ups and ensure timely collections

• Maintain records of received and pending payments

• Track contract renewals and ensure timely renewal of clients

• Identify upselling and cross-selling opportunities from existing clients

• Maintain strong client relationships and improve client retention

• Handle routine client concerns and coordinate with the internal team for resolution

• Reactivate old leads and inactive clients

• Prepare regular reports on sales, follow-ups, collections, renewals and client status

Requirements:

• 2–3 years of experience in sales, business development, customer relationship management or account management

• Experience in a marketing, advertising, technology, SaaS or service-based company is preferred

• Strong communication, negotiation and follow-up skills

• Comfortable making sales calls and speaking with business owners

• Comfortable following up with clients for pending payments

• Strong customer relationship and account management skills

• Target-oriented and result-driven approach

• Good organizational and time-management skills

• Ability to manage multiple prospects and clients simultaneously

• Basic understanding of digital marketing, websites, technology and business services

• Experience with CRM software, Google Sheets and WhatsApp Business is preferred

Performance will be measured based on new client closures, new MRR generated, follow-up efficiency, payment collections, client retention, renewals and upselling/cross-selling.

Salary: ₹25,000–₹30,000 per month + performance incentives.