Customer Care Executive

Job Description – Customer Service Representative | Traya Voice ProcessCompany: Radical Minds Technologies Pvt. Ltd.

Location: HSR Layout, Bengaluru | Work from Office

Process: Voice – Inbound & Outbound Customer Support

Experience: 0–5 Years

Education: 12th Pass & Above

Age: 18–30 Years

• 💰 SalaryFreshers: ₹18,000 per month
• Experienced: ₹20,000 per month
• 🗣️ Language RequirementsHindi & English – Mandatory
• Any ONE Regional Language: Kannada / Tamil / Telugu

📌 Role OverviewWe are looking for enthusiastic and customer-focused Customer Service Representatives for the Traya Voice Process. The role involves handling customer interactions, resolving queries, maintaining service quality, and ensuring a positive customer experience.

• 🔑 Key ResponsibilitiesHandle inbound and outbound customer calls professionally.
• Provide accurate information and effective solutions to customer queries.
• Maintain call records and update CRM systems.
• Follow quality, compliance, and process guidelines.
• Ensure high levels of customer satisfaction.
• Achieve daily productivity and performance targets (KPIs).
• Handle customer objections and concerns confidently.
• ✅ Eligibility CriteriaGraduates – Freshers can apply.
• Non-graduates with a minimum of 1 year of customer service experience can apply.
• Strong verbal communication in Hindi & English.
• Proficiency in Kannada / Tamil / Telugu.
• Basic computer knowledge and typing skills.
• Willingness to work from office in HSR Layout, Bengaluru.
• ⭐ Required SkillsCommunication Skills
• Customer Service
• Interpersonal Skills
• Objection Handling
• Problem-Solving
• Active Listening
• Target Orientation
• Adaptability
• 🎯 Why Join?Opportunity for both freshers and experienced candidates.
• Build a career in customer service.
• Work with a structured and performance-driven organization.
• Stable voice-process career opportunity.

Interested candidates can apply now!