Customer Care Executive

About the Role

We are looking for proactive and energetic individuals to join our Customer Care team. In this role, you'll handle customer inquiries, resolve issues.

Responsibilities

Handle inbound and outbound calls professionally

Identify customer needs, provide solutions, and close sales

Maintain high customer satisfaction through effective problem-solving

Use CRM systems and MS Office (especially Excel) to track calls and update records

Escalate unresolved issues promptly

Meet daily/weekly call and sales targets

Provide feedback to improve processes and products

Qualifications & Skills

Minimum qualification: 12th pass

Excellent communication in English and Hindi + 1 SOUTH LANGUAGE 

Proficient with computers, MS Office, and Excel

Strong listening, multitasking, and problem-solving skills

Patient, empathetic, and customer-focused

Experience with CRM tools is a plus

Prior experience in customer service or sales is preferred but not mandatory