Customer Care Executive

We are looking for customer-focused and detail-oriented professionals to join its Voice & Non Voice Support team. As a Customer Support Executive, you will be responsible for handling customer queries, concerns, and service requests through email communication. The ideal candidate should possess strong written communication skills, problem-solving abilities, and a customer-first approach to ensure a seamless support experience.

• Key ResponsibilitiesRespond to customer queries and concerns via emails and calls in a timely and professional manner.
• Understand customer issues and provide accurate resolutions while maintaining service quality standards.
• Handle customer complaints, escalations, and follow-ups effectively.
• Maintain proper documentation of customer interactions and case updates.
• Ensure all responses are grammatically correct, professional, and aligned with company policies.