Customer Care Executive

Job Title: Customer Service Representative (CSR)

Location: Bangalore (In-Office)

Salary: 15,000 - 20,000

Employment Type: Full-Time

Job Overview

We are seeking a reliable, detail-oriented Customer Service Representative to join our team. In this role, you will act as the primary point of contact for our customers, handling inquiries, resolving product or service issues, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Diagnose and resolve customer complaints or escalate complex issues to appropriate departments.
• Maintain accurate customer records and logs of interactions in the system.
• Process customer requests, account updates, and routine transactions accurately.
• Follow up with clients to ensure complete resolution and a positive experience.

Qualifications & Skills

• High school diploma or equivalent; degree is a plus.
• Prior experience in customer support, BPO, or client service roles preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with basic computer systems, spreadsheets, and CRM tools.

What We Offer

• Competitive salary package.
• Friendly, professional team environment.
• Growth and development opportunities within the company.