Collection Executive / Officer

Collection ExecutiveJob Title: Collection Executive / Collection Officer

Department: Collections / Recovery

Employment Type: Full-Time

Work Mode: Field Collection

Location: [Location]

Job SummaryWe are looking for a responsible and target-oriented Collection Executive to manage customer collections, follow up on overdue accounts, and ensure timely repayment of loans while maintaining professional customer relationships.

• Key ResponsibilitiesContact customers through phone calls and field visits for overdue loan payments.
• Follow up with customers regarding outstanding EMIs and payment commitments.
• Achieve assigned daily/monthly collection and recovery targets.
• Visit customer residences, offices, or other relevant locations as required.
• Understand reasons for payment delays and negotiate suitable repayment solutions within company policies.
• Maintain accurate records of customer interactions, promises-to-pay, and collections.
• Coordinate with the operations, credit, legal, and recovery teams.
• Ensure timely deposit/update of collected payments as per company procedures.
• Follow company policies, customer-service standards, and applicable regulatory guidelines.
• Identify difficult or high-risk accounts and escalate them to the appropriate supervisor.
• Maintain professional conduct during all customer interactions.
• EligibilityMinimum 12th pass / Graduate in any discipline.
• 0–3 years of experience in collections, recovery, field sales, banking, NBFC, or financial services.
• Freshers with good communication and field-sales aptitude may be considered.
• Must be willing to travel for field visits.
• Two-wheeler and valid driving lice