Chat Process Executive

24/7.ai is looking for enthusiastic and customer-focused Chat Process Executives to provide exceptional support to customers through chat-based interactions. The role involves resolving customer queries, providing accurate information, and ensuring a seamless customer experience while maintaining quality and productivity standards.

Key Responsibilities

• Handle customer inquiries through chat support in a professional manner.
• Resolve customer issues and provide appropriate solutions within defined timelines.
• Maintain high levels of customer satisfaction and service quality.
• Accurately document customer interactions and update records in the system.
• Escalate complex issues to the concerned department when required.
• Meet productivity, quality, and response-time targets.
• Follow company policies, procedures, and compliance guidelines.
• Stay updated on products, services, and process changes.